Faqs

1. Q: What training and experience do you have that makes you the expert in carpet cleaning?
 

A: I am certified by the IICRC (Institute of Inspection Cleaning and Restoration) as a Master Cleaner. I have 17 years of experience in the carpet cleaning industry.

2. Q: How do the Bait and Switch Companies contact the Consumers?
 

A: With ridiculously low price offers. Then, when in the home, the price goes up dramatically if the consumer wants traffic lane pre-conditioning, extra
spotting, etc. It's a very unethical practice.

3. Q: What would be some of the things that would tip off a consumer that they are dealing with a bait and switch company?
 

A: Very low advertised price, technician arriving in a car or pick-up, no uniform, portable machine in trunk of car, or even a truck-mounted machine.
Technician will attempt to up-sell consumer for even basic services or products such as soap.

4. Q: When a carpet cleaner is in a consumers home what would alert a consumer that this company is not to be trusted.
 

A: No uniform, no proof of certification in the areas of the work to be performed, shoddy appearance of technician, van and equipment. Attempts to charge more for cleaning than the advertising indicated it would be.

5. Q: What will a carpet cleaner do to try to convince a consumer that they must have costly extras?
 

A: Tell them that the work is not guaranteed if they don't purchase extras. Some cleaners have actually threatened customers!

6. Q: How can a consumer protect themselves from a carpet cleaning rip off?

A: Always check to be sure the company they want to use is certified by the IICRC (Institute of Inspection Cleaning and Restoration). Listen to my FREE recorded consumer awareness message @
1-800-353-1766 for a LOT more information.

7. Q: Are you a member of any trade associations that are working to eliminate bait and switch tactics?

A: Absolutely. Mtn. Pro Tek is IICRC (Institute of Inspection Cleaning and Restoration) Certified; Master Cleaner Certification #20945. We are also an active member of the PCUCA (Professional Carpet & Upholstery Cleaners Association).

8. Q: What questions do you recommend that a consumer ask a Carpet Cleaning Company to determine if they are an ethical Company?

A: Do you guarantee your work 100% unconditionally? Can you prove that you and your company are certified? Are you a member of any trade associations? Do you have testimonials and references from satisfied clients? If spots reappear, will you come back out and touch them up?

9. Q: How do people get in touch with you?

A: We have several methods available for contact; choose the method most convenient for you:

Phone: 303-674-4442 or 303-838-5661 8am-5pm Monday-Friday

Fax: 303-838-1019

Email: doug@mtnprotek.com

Consumer line: 1-800-353-1766

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